Privacy policy

Any personal information provided to us will be dealt with in accordance with this Data Protection policy. In the UK, we operate and are registered in accordance with applicable data protection legislation.

This Data Protection policy explains our data processing practices and the ways in which their personal data is used. Any requests concerning personal information or any queries with regard to our processing should be made in writing to: The Data Protection Officer, Contact Group, Lyndon House, 62 Hagley Road, Birmingham, B16 8PE.

Whenever personal information is provided to Contact Group we are obliged to deal with that information in a lawful way in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Contact Group is serious about guarding the security of personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect individual’s data against unauthorised disclosure or processing. We use a secure server to store the information collected.

We will not disclose any personal information provided to us to any third party organisation outside the Contact Group of companies, unless we need to do so to provide the products or services ordered or we are obliged or permitted by law to disclose it.

With regards to the retention of data, the time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

Under the Data Protection Act individuals have the right to request a copy of the personal information that we hold about them and have any inaccuracies corrected. If members of the public wish to correct or update any of the personal details we hold about themselves, they should write to us at: The Data Protection Officer, Contact Group 62 Hagley Road, Birmingham, B16 8PE.

Registered Office
Truancy Call Ltd
Lonsdale House
52 Blucher Street
Birmingham
B1 1QU
12th Floor,

A company incorporated in England and Wales under Company Number 4125665

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“This technology has helped us to contact parents a lot more efficiently. Previously we had to call all the parents individually, now we simply press a button.”

Headteacher at secondary school, Carlisle

“It has helped us reduce the rates of unauthorised absence significantly.”

Mr G at Academy Headteacher, Essex

“We have used this solution for 3 years now and we take the line that children often ‘talk with their thumbs’ and that texting provides them with a familiar medium to communicate issues that they might otherwise find difficult.

“It’s very simple to use, I get a text when someone has made a report and I can listen to it as a voicemail and reply by text. We always respond the same day. The commitment I give is that I will drop whatever I’m doing and will arrange for the most appropriate person to deal with the incident immediately.”

Deputy headteacher at secondary school, Derbyshire

“The App is useful as news reaches parents directly, rather than them having to look for it on the school website. It’s a good way of making sure parents are getting the necessary information.”

Assistant Headteacher at secondary school, Liverpool

“LCC is now able to meet, at a reasonable cost, its statutory requirements under the Children’s Act 2004. In addition to this it is able to send more quickly and efficiently regular reports to its partners on its LAC’s educational performance.

“The recent Ofsted report stated: ‘A new electronic data system for attendance monitoring, both within the city and out of area, ensures daily checks and swift action.”

Strategic Lead for LAC Education at Liverpool City Council

“ClubContact is just excellent. Members are very happy to be informed via texts and emails. It’s more efficient and also it saves loads of admin time. The setup has taken no time at all and we were up and running within a day or two, what more can I say, it’s great!”

Football club owner at Essex

“This particular scheme has been very successful …. mentees can discreetly send information and seek assistance about problems they are encountering. Although there are considerable advantages to our face-to-face method, there are also drawbacks. For example, sometimes mentors aren’t always available when the student wants to see them or the question they have may just require a quick reply and so a meeting isn’t always necessary.”

Strategic ICT Co-ordinator at secondary school, Herefordshire

“We have also started using Reggie® as a way for the SLT to monitor attendance. They can log in to the app on their own devices, which allows them to get an overview of attendance for the current and previous days.”

IT Manager at secondary school, Worcestershire

“The visual representation of the data really helps a teacher plan and organise the room to maximise learning opportunities and, if required, make changes quickly and easily. A real winner!”

Deputy headteacher at school and sports college, Bolton

“10 out of 10 for all things, very impressed with it, it has saved staff time and made it easy to collate information from lots of staff.”

Staff at academy, Nottingham

“…extremely well received by both staff and parents… used extensively by staff on a daily basis…”

Assistant Headteacher at secondary school, Bolton

“…ensure that no child ‘slips through the net’…”

Project Manager at local authority

“I have been using Truancy Call and Call Parents for a number of years now and would agree emphatically that you provide a solid and reliable service.”

Attendance and Admissions Manager at secondary school, Derby