At Contact Group, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit the website, https://www.the-contactgroup.com. It also explains how we use this information and the conditions by which we may disclose this to others. Finally, it outlines how we keep any supplied information secure.
We may change this policy from time to time, and it is recommended that you occasionally read and check any changes that occur. By using our website you are agreeing to be bound by this policy.
For more information regarding this policy and our privacy practices please contact firstname.lastname@example.org, or writing to Truancy Call Ltd, 5th Floor, Lyndon House, 58-62 Hagley Road, Birmingham, B16 8PE or phoning 03333 131415.
Who are we?
Contact Group is a leading provider of best in class communication and data services in the education sector, working with around 3,000 education establishments in the UK. Our range of solutions cover mass messaging, online payments, personalised schools app, attendance management, anti-bullying system, parents evening booking, curriculum planning and assessment, and Looked-after Children. We are a company incorporated in England and Wales under Company Number 4125665.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services. Our products may also collect information from your School Management Systems that we may use to contact you regarding additional services we offer.
What type of information is collected from you?
The personal information we collect includes:
- First and last name
This information is collected on the enquiry form.
Additionally we do collect anonymous information via Google Analytics that helps us monitor the website and improve experience and performance for the end user.
How is your information used?
We use your information to:
- Process requests that you have submitted
- Carry out our obligations arising from any contracts entered into by you and us
- Seek your views or comments on the services we provide
- Notify you of changes to our services
- Send you communications that you have requested, which may be of interest to you.
Retention and Deletion
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process messages and communications sent to you).
However, when we use third party service providers for further processing, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes (unless you have requested us to do so), or if we are required to do so by law, for example, by a court order, or for the purposes of prevention of fraud or other crime.
You have a right to ask us to stop processing your personal data, and if it is not necessary for the purpose you provided it to us for (e.g. direct marketing) we will do so. If you do not want to receive direct marketing communications from us (e.g. information about how we can improve parental engagement and other related activities), then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 03333 131415.
How you can access and update your information:
The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or you believe any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org. Alternatively, you can telephone 03333 131415.
You have the right to ask for a copy of the information that Contact Group holds about you. If the request is deemed to be manifestly unfounded or excessive, we reserve the right to charge a reasonable fee of £10 to cover such processing.
Security precautions in place to protect the loss, misuse or alteration of your information:
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 256 Bit encryption on SSL. When you are on a secure page, a lock icon will appear next to the address bar at the top of popular browsers such as Microsoft Edge and Google Chrome.
While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites; you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Use of ‘cookies’:
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off, may result in a loss of functionality when using our website.
Links to other websites:
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under:
We are committed to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside the UK and European Union (EU):
Some of our processing uses services that may operate outside the UK and the EU. For example we use JIRA Service Desk to manage any support incidents and queries from our customers. Data protection laws may not be equivalent in countries outside the UK and EU. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Review of this Policy:
We keep this Policy under regular review. This Policy was last updated on the 4th March 2018.