Our Support Site Has Changed !!!

Contact Group now use a new and improved helpdesk solution which we hope will enable us to better facilitate the ways in which you can interact with our Customer Support Helpdesk.

All Existing customers must sign up using a valid (and verifiable) email address to gain access – details below.

The old support site will be retired so it’s important you sign up – even if you don’t currently need any support.

Registration is simple, just send us an email to support-signup@the-contactgroup.com with your Name and School ID (or Postcode for those that don’t have a School ID) and we shall verify your email address and send you the registration email.

Alternatively, you can call us on 03333 13 14 15 (Option 1) and we can set you up over the phone.

If you have already registered, simply send us an email to helpdesk@the-contactgroup.com (from the email address that you registered with) with a description of your issues and a support ticket will be automatically created.

If you wish to login to the Customer Support Helpdesk Portal, you can find the front page to our new portal by clicking here, you will be redirected to our Customer Support Helpdesk login page. You must be registered to use the portal.

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Parents' Evening Booking

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Data Call

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Payments for Schools

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Messaging System for Schools

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Personalised App for Parents

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Absence and Late Messaging System

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Monitoring Looked After Children

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Messaging for Schools and Clubs

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Bullying Reporting System

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Club Communication

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15

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Reggie® - School Registration Made Easy.

You must be registered to access our new Helpdesk

If you are not registered, please send an email with your Name and either School ID / Postcode to support-signup@the-contactgroup.com


If you are already registered, email your support request to helpdesk@the-contactgroup.com and we shall provide you with help


Alternatively, call us and we will set you up over the phone.

03333 13 14 15