Contact Group is a leading provider of communication and data services to schools, colleges and Local Authorities throughout the UK.

Our range of products include Call Parents, Our Schools App, Truancy Call, Reggie, Tell by Text, Looked After Call and more.

As well as improving communication between schools and parents, our portfolio of products also help record attendance, reduce bullying and assist in school admin tasks such as registration.

Contact Group also works closely with local authorities and our Looked After Call programme has been specifically designed as a complete management system for the virtual school, enabling local authorities to efficiently monitor all aspects of their looked after children.

Available Sales Roles:

  • Telesales Representatives

Acting as the main source of new business for the Contact Group, working closely with Customer Service, Technical and Marketing Teams to ensure revenue growth targets and profitability. The role includes demonstrating our software to schools and organisations so they can make a decision of whether to purchase our software, enabling the Telesales Executive to be responsible for the outcome of their sale in every step of the process. The majority of business is won by cold calling, although the Telesales Team will be provided with regular warm leads created by Marketing activities.

Reports to: Sales Manager

Works with: Sales Team

Location: Turnstone Business Park, Widnes

• Cold calling, maintaining pipeline
• Providing quotations, proposals to potential customers
• Follow up on marketing and sales campaigns
• Online demonstrations to potential customers
• Building relationships with Key decision makes
• Proven account management / consultative sales experience in any industry (prior IT sales experience / sales into the education sector is advantageous but full training can be provided)
• IT literate with a strong track record of establishing customer relationships and growing accounts
• Driven, high level of energy, proactive, consultative, enthusiastic and target-oriented
• Exceptional customer care, strong interpersonal skills and excellent verbal and written communication and flexible to tailor approach and communication style to different customers
• Planning and organising skills to handle the workload and to prioritise activities across a large group of customers in a dynamic work environment

Skills and Expertise
• Proven account management / consultative sales experience in any industry (prior IT sales experience / sales into the education sector is advantageous but full training can be provided)
• IT literate with a strong

What to do next:

If you are interested, please send your CV and Cover Letter to:

Please note: We are looking for candidates that are currently UK based. We look forward to hearing from you!


Available Technical Roles:

  • System Administrator 

Reports to: Chief Technical Officer

Works with: Developers, IT Operations and Support, Chief Technical Officer

Salary: Negotiable, depending on experience

Location: Five Ways, Birmingham

Closing Date: 15 March 2018

Take responsibility for all aspects of provisioning, installation, operation and maintenance of the Contact Group technical estate. Further to this, the role will be able to provide technical guidance (4th line as a minimum) to all in house teams. Should be at a proficient level of server administration, installation, virtualisation and networking (ideally has a minimum 4 years’ + experience in an infrastructure services based role / industry).


  • To take and accept responsibility for the operational efficiency and high availability of the Contact Group technical estate.
  • To investigate, debug and troubleshoot performance issues across the technical estate achieving resolution with non-recurrence.
  • To take responsibility for the internal and external security of the Contact Group technical estate
  • To provide 4th line guidance and support on the capacity and overall direction of the technical estate
  • To provide guidance and support to 1st/2nd/3rd line technical operatives in Contact Group.
  • To ensure that all tasks are tested and completed in a timely manner to a satisfactory level of expectation
  • Ensures that availability (uptime) and recoverability (backups, DR) of the Contact Group estate complies with expected specifications for BAU in the event of failure or disaster


  • Solid experience of medium-to-high level network design covering the whole OSI model, including but not limited to LAN, WAN, VPN, NAT/PAT, Routing, Switch Redundancy and High Availability design patterns.
  • Solid experience of server virtualisation using the Microsoft stack, to include High Availability, Clustering, Virtual network performance and monitoring, 10Gb Networking, vRSS, VMQ/SR-IOV, VHDX sizing/performance, best practise.
  • Expert level knowledge of Firewalls and traffic management (both hardware and software) (Sonicwall NSA Series preferably, Windows Firewall, FirewallD) to include rule configuration, port/protocol configuration, DPI, DPI/SSL, log analysis.
  • Fully proficient in all aspects of hardware specification, design and installation on shared storage (SAN /DAS) environments, with an emphasis on high availability, disk sizing, thin/fat provisioning, IOPS monitoring, firmware upgrades.
  • Excellent patch management skills, both automatic and manual (WSUS etc).
  • Experience of installation, configuration, maintenance and troubleshooting of Windows Server based operating systems, particular emphasis on Multi Site Active Directory administration (2003 – 2012R2).
  • Experience of installation, configuration, maintenance and troubleshooting of Linux based operating with an emphasis on security hardening SCAP Profiles, SELinux security (predominantly CentOS 7).
  • Excellent understanding of web server technologies including installation, configuration, maintenance and troubleshooting a variety of flavours, including but not limited to IIS 6-10 (ASP.NET), Apache (Railo/Lucee), NginX.
  • Experience of installation, configuration, maintenance and troubleshooting a within a variety of TCP and TLS load balancing solutions and high availability reverse proxies, including but not limited to HAProxy / NginX / IIS ARR.
  • Installation, configuration, maintenance and troubleshooting of common email server platforms (Exchange 2016, Postfix, MTA Relays). Expected knowledge to include emphasis on mail security, SPF 1&2 and DKIM.
  • Solid experience of installation, configuration, maintenance and troubleshooting of standard SIP based VOIP platforms including Asterisk/FreePBX and Mitel (MiVoice 3300 Controllers). Expected knowledge to include emphasis on troubleshooting (WireShark, SIP Transforms), call recording, passive taps, and monitoring.
  • To be proficient in all aspects of the installation, configuration, maintenance and troubleshooting of production database servers such as MS SQL Server (2008R2-2016) and Maria DB / MySQL (Including backups). An emphasis on DMV analysis would be an absolute requirement, such as IO Delay, Page Life expectancy, WAIT chain analysis, memory pressure and general query error analysis (indexing, query plan analysis, implicit conversions, spills, data type errors). Must be proficient in High Availability solutions such as SQL Always On.
  • Require MCSE private cloud qualification.
  • MCSA SQL Server (or at very least 70-461 and 70-462).


  • Scripting (PowerShell predominantly)
  • Mimecast or relevant other
  • Cloud Providers (AWS or Azure)
  • Cloud Technology (R53, SES, IAMS, SNS)
  • Public Key Infrastructure

Training and Development

Operations are expected to stay abreast of the latest developments and technologies with the windows stack (by staying certified) along with advances in hardware that could be beneficial to the overall goals. This is regularly reviewed and set in objectives with the CTO.

What to do next:

If you are interested, please send your CV and Cover Letter to:

Please note: We are looking for candidates that are currently UK based. We look forward to hearing from you!

Our Partner Products

“This technology has helped us to contact parents a lot more efficiently. Previously we had to call all the parents individually, now we simply press a button.”

Headteacher at secondary school, Carlisle

OurSchoolsApp has been fantastic in improving parental engagement, as the parents have all the important information in one place, in the palm of their hands.  We can send FREE calendar reminders to parents so they don’t forget about events that we have in school, which is especially useful for fundraising events where the more people that attend the better.  We also send our newsletter via the app, meaning we have saved a ridiculous amount of money on paper and ink.  The app has paid for itself many times over and we’re always in the loop with new features as soon as they come out!’

(School Business Manager, Gosforth C of E Primary, Cumbria)


“Reducing the time teachers have to spend taking the register means more time for teaching. In an era when everyone is under pressure to deliver great results, that’s good news not just for students, but teachers too. The Reggie® app is incredibly quick and easy to use and takes full advantage of smartphone simplicity to free up hours of extra contact time over the school year. The fact Reggie® is available for both Apple and Android devices is the icing on the cake.”

Co-ordinator at Technology College

Truancy Call has helped us reduce the rates of unauthorised absence significantly.”

Headteacher at an Academy in Essex

“We have used this solution for 3 years now and we take the line that children often ‘talk with their thumbs’ and that texting provides them with a familiar medium to communicate issues that they might otherwise find difficult.

“It’s very simple to use, I get a text when someone has made a report and I can listen to it as a voicemail and reply by text. We always respond the same day. The commitment I give is that I will drop whatever I’m doing and will arrange for the most appropriate person to deal with the incident immediately.”

Deputy Headteacher at Secondary School, Derbyshire

“The App is useful as news reaches parents directly, rather than them having to look for it on the school website. It’s a good way of making sure parents are getting the necessary information.”

Assistant Headteacher at secondary school, Liverpool

“LCC is now able to meet, at a reasonable cost, its statutory requirements under the Children’s Act 2004. In addition to this it is able to send more quickly and efficiently regular reports to its partners on its LAC’s educational performance.

“The recent Ofsted report stated: ‘A new electronic data system for attendance monitoring, both within the city and out of area, ensures daily checks and swift action.”

Strategic Lead for LAC Education at Liverpool City Council

“ClubContact is just excellent. Members are very happy to be informed via texts and emails. It’s more efficient and also it saves loads of admin time. The setup has taken no time at all and we were up and running within a day or two, what more can I say, it’s great!”

Football club owner at Essex

“This particular scheme has been very successful …. mentees can discreetly send information and seek assistance about problems they are encountering. Although there are considerable advantages to our face-to-face method, there are also drawbacks. For example, sometimes mentors aren’t always available when the student wants to see them or the question they have may just require a quick reply and so a meeting isn’t always necessary.”

Strategic ICT Co-ordinator at secondary school, Herefordshire

“We have also started using Reggie® as a way for the SLT to monitor attendance. They can log in to the app on their own devices, which allows them to get an overview of attendance for the current and previous days.”

IT Manager at secondary school, Worcestershire

“The visual representation of the data really helps a teacher plan and organise the room to maximise learning opportunities and, if required, make changes quickly and easily. A real winner!”

Deputy headteacher at school and sports college, Bolton

“10 out of 10 for all things, very impressed with it, it has saved staff time and made it easy to collate information from lots of staff.”

Staff at academy, Nottingham

“…extremely well received by both staff and parents… used extensively by staff on a daily basis…”

Assistant Headteacher at secondary school, Bolton

“Truancy call is by far one of the easiest and most user-friendly systems for first day calling – I have been using the system for over 10 years and in that time have been asked to try others – I haven’t found any that are as good or help us account for all our students so quickly each day. I particularly like the feature that allows for letter sending so easily too”

Victoria Howe (Attendance Officer) at The Priory, Church of England School, Surrey

“There wasn’t anything on the market that offered the flexibility we needed and that met the requirements of our staff. Instead we relied on manually gathering this information in Excel spreadsheets and SIMS which was time-consuming and made it difficult to extract real value.”

Kevin Barnett, Centre Director at Freemantle Church of England Community Academy.

“Truancy Call has undoubtedly helped us achieve some of the best attendance rates in Bedfordshire (95.2%)”

Headteacher at Newnham Middle School, Bedfordshire

“This technology has helped us to contact parents a lot more efficiently.  Previously we had to call all the parents individually, now we simply press a button and Call Parents does the job for us!  A text message is not only immediate, it is easy to read and less formal than a letter, so it allows us to engage with parents who are otherwise hard to reach.”

Deputy Head at Alexandra High School

“One of the main difficulties that schools face is reluctance from young people to report bullying face-to- face or in school. So providing them with a way of telling someone when they are away from school or at home is important and this technology is now making it easier for young people to report bullying from the safety of their home.”

Joe Dawson Principal Educational Psychologist at Leicester City Council

“The parents love it and so do we.”

Headteacher at Primary School in Denbighshire

“We don’t have a great deal of bullying reported but it is dealt with quickly. The work we do with the technology and the assemblies is to raise awareness of the different kinds of bullying and to explain to pupils the difference between simply falling out with a friend and sustained bullying.”

Martin Ebbage Deputy Headteacher at Tuton Hall School

“Our parents are far happier receiving communications through Call Parents. It’s much better than pieces of paper that can get lost or dog-eared – and it’s more secure. Before using it, we wouldn’t get replies from many parents and we spent a lot of time chasing them up, but now we are guaranteed a much higher level of response. Ultimately we need 100% replies and we get that far more quickly now. We are quite a traditional school so it’s important for us to use new technology – with hindsight perhaps we should have adopted it sooner!”

Val Mathews, Marketing Manager at Seaton House School

“…ensure that no child ‘slips through the net’…”

Project Manager at local authority

“I have been using Truancy Call and Call Parents for a number of years now and would agree emphatically that you provide a solid and reliable service.”

Attendance and Admissions Manager at secondary school, Derby