Terms & conditions

By using this website you agree to the terms and conditions stated below.

1 Introduction

1.1 Please read these terms and conditions carefully before using the Contact Group website

1.2 By accessing or using this Website you agree to be legally bound by the terms and conditions stated below.

1.3 The term ‘Contact Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Truancy Call Ltd, Lyndon House, 5th Floor, 58-62 Hagley Road, Birmingham, B16 8PE. Our company registration number is 4125665 registered in England. The term ‘you’ refers to the user or viewer of our website.

2 Information submitted to Contact Group.

2.1 All registration data and personal information is subject to our Website Privacy Policy.

2.2 The following also applies to all messages, e-mails, bulletin board postings, concepts or other material: You must own or have the right to submit content which you pass to Contact Group.

2.3 Content for publication on the Website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws.

2.4 The content submitted by you must not advertise for goods or services unless otherwise expressly permitted by Contact Group.

2.5 The content submitted must not include or state obscene, abusive, threatening, libellous or defamatory statements of any individual, corporation or state.

2.6 You must ensure that all content submitted to Contact Group does not infringe copyright, design, privacy, publicity, data protection, trade mark or identity of any third party.

2.7 Contact Group reserve the right to monitor submitted content and may edit, reject or remove content if We believe it does not comply with the above and, in particular, we reserve the right to block incoming e-mails and other content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.

2.8 By submitting content to Contact Group you grant Contact Group a non-exclusive, perpetual, irrevocable, royalty free, world-wide licence to publish all content which you submit to us, except any portion of the content which is personal information (as defined in our Website Privacy Policy).

2.9 You have sole responsibility for the content which you submit to Contact Group and you shall keep us fully and effectively indemnified from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of content submitted by you.

2.10 You warrant and undertake that you will not use the Contact Group website for any purpose that is illegal or prohibited by these terms and conditions.

2.11 If you breach these terms and conditions then Contact Group reserve the right to terminate immediately your right to view or use the website, without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

3 Website modifications and alterations

3.1 Contact Group reserve the right to make changes or corrections, suspend or discontinue any aspect of the website, the content within or services or products available through it, including your access to it.

3.2 Unless explicitly stated to the contrary, any new features including new content, provision of new products or services, or resources shall be subject to these terms and conditions.

3.3 Please note: The Website may contain typographical errors or other inaccuracies.

4 Application of Online Materials

4.1 The Website is controlled and operated by Contact Group. Contact Group do not make representations that the materials on the Website are appropriate or available for use in other locations. Those who visit the Website from other locations outside of the United Kingdom do so on their own initiative and are responsible for compliance with all applicable laws. If use of this Website and/or viewing of it, or use of any material or content on the Website or services, or products offered through the Website are contrary to or infringe any applicable law in your state, you are not authorised to view or use the Website and you must exit immediately.

4.2 Unless otherwise specified all content and materials published on the Contact Group website are presented solely for your personal, private and non-commercial use.

4.3 Where content published on the Website is supplied by third parties, Contact Group do not control or endorse their content in any way. All such content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not in any circumstances accept responsibility for the accuracy of such content published (on or off-line).

5 Limitation of Liability

5.1 All content, materials and information on the Website are provided on an “as is” basis and you assume total responsibility and risk for your use of the website and use of all information published within it.

5.2 Contact Group accept no liability for any loss or damage of any nature arising out of or in connection with the viewing, use or performance of the Website or its contents whether due to inaccuracy, error, omission or any other cause.

5.3 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website. You also understand that Contact Group cannot and do not guarantee that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to ensure the safe input and output of data.

6 Intellectual Property Rights and Restrictions on Use

6.1 The contents of the Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Contact Group, its affiliates, or other third party licensors. All company names and logos mentioned in the website may be the trade marks, service marks or trading names of their respective owners.

6.2 You may print individual pages of content on paper (but not photocopy them) only for the purposes of making use of our service but otherwise you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent.

7 Linked Sites

7.1 Contact Group make no representations whatsoever about any other websites which you may access through the Website or which may link to the Contact Group website. When you access any other website you understand that it is independent from the-contactgroup.com and that Contact Group have no control over the content or availability of that website.

7.2 A link to any other site does not mean that Contact Group endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to that websites respective site administrator.

8 Availability of the Website

8.1 Contact Group will try to make the website available but cannot guarantee that the website will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

9 Alterations

9.1 Contact Group may alter these Terms and Conditions at any time and post a new version on the website

Our Partner Products

“This technology has helped us to contact parents a lot more efficiently. Previously we had to call all the parents individually, now we simply press a button.”

Headteacher at secondary school, Carlisle

OurSchoolsApp has been fantastic in improving parental engagement, as the parents have all the important information in one place, in the palm of their hands.  We can send FREE calendar reminders to parents so they don’t forget about events that we have in school, which is especially useful for fundraising events where the more people that attend the better.  We also send our newsletter via the app, meaning we have saved a ridiculous amount of money on paper and ink.  The app has paid for itself many times over and we’re always in the loop with new features as soon as they come out!’

(School Business Manager, Gosforth C of E Primary, Cumbria)


“Reducing the time teachers have to spend taking the register means more time for teaching. In an era when everyone is under pressure to deliver great results, that’s good news not just for students, but teachers too. The Reggie® app is incredibly quick and easy to use and takes full advantage of smartphone simplicity to free up hours of extra contact time over the school year. The fact Reggie® is available for both Apple and Android devices is the icing on the cake.”

Co-ordinator at Technology College

Truancy Call has helped us reduce the rates of unauthorised absence significantly.”

Headteacher at an Academy in Essex

“We have used this solution for 3 years now and we take the line that children often ‘talk with their thumbs’ and that texting provides them with a familiar medium to communicate issues that they might otherwise find difficult.

“It’s very simple to use, I get a text when someone has made a report and I can listen to it as a voicemail and reply by text. We always respond the same day. The commitment I give is that I will drop whatever I’m doing and will arrange for the most appropriate person to deal with the incident immediately.”

Deputy Headteacher at Secondary School, Derbyshire

“The App is useful as news reaches parents directly, rather than them having to look for it on the school website. It’s a good way of making sure parents are getting the necessary information.”

Assistant Headteacher at secondary school, Liverpool

“LCC is now able to meet, at a reasonable cost, its statutory requirements under the Children’s Act 2004. In addition to this it is able to send more quickly and efficiently regular reports to its partners on its LAC’s educational performance.

“The recent Ofsted report stated: ‘A new electronic data system for attendance monitoring, both within the city and out of area, ensures daily checks and swift action.”

Strategic Lead for LAC Education at Liverpool City Council

“ClubContact is just excellent. Members are very happy to be informed via texts and emails. It’s more efficient and also it saves loads of admin time. The setup has taken no time at all and we were up and running within a day or two, what more can I say, it’s great!”

Football club owner at Essex

“This particular scheme has been very successful …. mentees can discreetly send information and seek assistance about problems they are encountering. Although there are considerable advantages to our face-to-face method, there are also drawbacks. For example, sometimes mentors aren’t always available when the student wants to see them or the question they have may just require a quick reply and so a meeting isn’t always necessary.”

Strategic ICT Co-ordinator at secondary school, Herefordshire

“We have also started using Reggie® as a way for the SLT to monitor attendance. They can log in to the app on their own devices, which allows them to get an overview of attendance for the current and previous days.”

IT Manager at secondary school, Worcestershire

“The visual representation of the data really helps a teacher plan and organise the room to maximise learning opportunities and, if required, make changes quickly and easily. A real winner!”

Deputy headteacher at school and sports college, Bolton

“10 out of 10 for all things, very impressed with it, it has saved staff time and made it easy to collate information from lots of staff.”

Staff at academy, Nottingham

“…extremely well received by both staff and parents… used extensively by staff on a daily basis…”

Assistant Headteacher at secondary school, Bolton

“Truancy call is by far one of the easiest and most user-friendly systems for first day calling – I have been using the system for over 10 years and in that time have been asked to try others – I haven’t found any that are as good or help us account for all our students so quickly each day. I particularly like the feature that allows for letter sending so easily too”

Victoria Howe (Attendance Officer) at The Priory, Church of England School, Surrey

“There wasn’t anything on the market that offered the flexibility we needed and that met the requirements of our staff. Instead we relied on manually gathering this information in Excel spreadsheets and SIMS which was time-consuming and made it difficult to extract real value.”

Kevin Barnett, Centre Director at Freemantle Church of England Community Academy.

“Truancy Call has undoubtedly helped us achieve some of the best attendance rates in Bedfordshire (95.2%)”

Headteacher at Newnham Middle School, Bedfordshire

“This technology has helped us to contact parents a lot more efficiently.  Previously we had to call all the parents individually, now we simply press a button and Call Parents does the job for us!  A text message is not only immediate, it is easy to read and less formal than a letter, so it allows us to engage with parents who are otherwise hard to reach.”

Deputy Head at Alexandra High School

“One of the main difficulties that schools face is reluctance from young people to report bullying face-to- face or in school. So providing them with a way of telling someone when they are away from school or at home is important and this technology is now making it easier for young people to report bullying from the safety of their home.”

Joe Dawson Principal Educational Psychologist at Leicester City Council

“The parents love it and so do we.”

Headteacher at Primary School in Denbighshire

“We don’t have a great deal of bullying reported but it is dealt with quickly. The work we do with the technology and the assemblies is to raise awareness of the different kinds of bullying and to explain to pupils the difference between simply falling out with a friend and sustained bullying.”

Martin Ebbage Deputy Headteacher at Tuton Hall School

“Our parents are far happier receiving communications through Call Parents. It’s much better than pieces of paper that can get lost or dog-eared – and it’s more secure. Before using it, we wouldn’t get replies from many parents and we spent a lot of time chasing them up, but now we are guaranteed a much higher level of response. Ultimately we need 100% replies and we get that far more quickly now. We are quite a traditional school so it’s important for us to use new technology – with hindsight perhaps we should have adopted it sooner!”

Val Mathews, Marketing Manager at Seaton House School

“…ensure that no child ‘slips through the net’…”

Project Manager at local authority

“I have been using Truancy Call and Call Parents for a number of years now and would agree emphatically that you provide a solid and reliable service.”

Attendance and Admissions Manager at secondary school, Derby